Trust & privacy
The essentials
BLU, our AI concierge, organizes routine requests and next steps. Accountable people review qualifications, safety, exceptions and required booking decisions for independent Providers and Partner Businesses’ named qualified individuals.
Our privacy standard calls for encryption in transit, restricted access and audit records for sensitive operations. Stripe is intended to process card payments without ATLPCP storing card numbers. See our Privacy Policy for governing terms; operational evidence remains pending.
Our internal Constitution covers safety, veterinary boundaries, communication, and complaint recovery. Standards are documented; specific training claims require supporting evidence.
Our messaging standard requires opt-in SMS, honored STOP requests, and marketing consent kept separate from essential booking communication. Runtime evidence remains pending.
Privacy, people & safety
Our standard is pet-first decision-making and human escalation for urgent concerns. Medical emergencies should go directly to a veterinarian or emergency animal hospital; ATLPCP does not promise immediate emergency response.
Communication should be clear, with BLU-led coordination and human support, with material changes and visit details confirmed when operating support is available.
Our intended standard is familiar, accountable care where availability and approved matching allow; no particular professional or appointment is guaranteed.
Independent Providers and Partner Businesses’ named individuals are reviewed for their current scope before assignment.
Our privacy standard requires access details, keys, alarm codes and personal information to be limited to authorized care needs and handled discreetly.
The right call for your pet — even when it isn't the fastest or easiest — always comes before speed or convenience.
Written policies, plain-language pricing, and honest expectations about what we can and cannot do.
Sensitive, urgent, medical, behavioral, or unusual situations are routed to a human — never handled by automation alone.
Prospective care professionals apply and share the details we need to evaluate fit.
We review submitted identity and background information where applicable and permitted.
We assess experience, availability, service area, and the kinds of care they're suited to provide.
Applicants review and acknowledge ATLPCP's safety, communication, and care standards.
Approved professionals complete onboarding covering platform use, escalation and coordination.
Our review team confirms which animals, services and areas a professional is approved to accept.
Ongoing performance, reliability, and client feedback inform continued participation in the network.
BLU is our AI concierge. It organizes requests and approved care context. Accountable people handle qualifications, safety, billing and exceptions. BLU never diagnoses, prescribes or provides emergency care. For a possible medical emergency, contact your veterinarian or an emergency animal hospital directly.
You may request a familiar professional; availability and current scope must be checked each time. A Partner Business must name a qualified individual. You approve professional, scope, timing and total before confirmation, with required acceptance and payment conditions met. Home access is shared only for authorized care needs.
Evidence
Insurance, screening, credentials and service metrics are published only with approved, current evidence. Documented policies alone are not proof of live performance. No verified claims are currently displayed.
Help
Call +1 (678) 833-3775 or email concierge@atlpetcarepartners.com. Include your name, the email on your account and the date or booking you mean. Never send door codes, passwords or card numbers in a general message.
For a pet emergency, contact your veterinarian or an emergency animal hospital first.
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Policies
Care around your life
Share their routine. We’ll review the care you have in mind.