1. ATL Pet Care Partners identity
ATL Pet Care Partners LLC ("ATLPCP", "we", "our") operates a concierge-led premium pet care network serving the greater Atlanta, Georgia area. Care is coordinated by BLU Concierge and delivered by ATLPCP care specialists and approved Certified Partners.
Contact: concierge@atlpetcarepartners.com.
2. Eligibility and account responsibilities
- You must be at least 18 years old to create an account.
- You must provide accurate, current, and complete information.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
- You must promptly report any suspected unauthorized access to your account.
3. Booking requests and confirmations
A submitted request is not automatically a confirmed booking. Requests remain subject to Concierge review, provider availability, service-area availability, safety review, payment approval, and any required Meet & Greet. A booking is confirmed only after ATL Pet Care Partners or BLU Concierge provides confirmation. Service times may include reasonable arrival windows when disclosed.
4. Meet & Greet requirement
A completed Meet & Greet is required before most pet care services. Transportation services may be exempt when ATL Pet Care Partners determines that an in-person Meet & Greet is unnecessary. ATL Pet Care Partners may require an additional Meet & Greet when pet behavior, medical needs, access instructions, household conditions, or safety concerns materially change.
5. Pet and care profile responsibilities
You must provide and maintain accurate information concerning:
- Pet identity, breed, and age
- Temperament and behavioral history
- Bite or aggression history
- Medical conditions, medications, and allergies
- Vaccination information and veterinarian
- Emergency contacts
- Feeding and care instructions
- Home access information
- Any other known safety risks
ATL Pet Care Partners may pause, decline, modify, or terminate services when material information is inaccurate, incomplete, or creates an unmanaged safety risk.
6. Care specialists and Certified Partners
Services may be fulfilled by ATL Pet Care Partners personnel or approved Certified Partners. ATL Pet Care Partners coordinates matching, communication, service instructions, and customer support. Provider classification reflects the actual contracts in place and applicable law. Statements about insurance, bonding, background checks, certifications, or completed screening are limited to what has been verified for the applicable provider or program.
7. Payments and authorization
- Payments are processed through approved third-party processors such as Stripe.
- You authorize charges for confirmed services, applicable taxes, authorized adjustments, memberships, and disclosed fees.
- Full payment-card numbers are not stored by ATL Pet Care Partners.
- Failed or disputed payments may delay or suspend service.
- Pricing and applicable surcharges are disclosed before final confirmation.
8. PawPass membership terms
- Applicable benefits are determined by the selected PawPass membership level.
- Memberships may renew automatically when disclosed during enrollment.
- You authorize recurring charges until cancellation.
- Cancellation stops future renewal but does not automatically reverse benefits already earned or used.
- Benefits, discounts, priority access, and availability remain subject to the published membership plan.
- Memberships may not be transferred unless expressly approved.
- Refunds and any cooling-off rights are governed by the current Refund and Cancellation Policy.
- Material membership changes will be communicated before taking effect where required.
9. Cancellation, rescheduling, and refunds
- Cancellations made at least 6 hours before a scheduled service qualify for the applicable full refund or credit.
- Cancellations made within 6 hours are subject to the current partial-refund or credit rules.
- Same-day and no-show rules follow the active Refund and Cancellation Policy.
- Meet & Greet and PawPass refund rules follow the published Refund and Cancellation Policy.
- ATL Pet Care Partners may issue discretionary credits for documented emergencies or extraordinary circumstances.
10. Customer access and property
You are responsible for accurate, current instructions concerning:
- Keys and access codes
- Alarm instructions and entry permissions
- Parking instructions and secure access
- Safe property conditions
- Disclosure of cameras or monitoring devices where required by law
ATL Pet Care Partners is not responsible for delays or incomplete service caused by inaccurate or unavailable access instructions.
11. Emergency and veterinary care
- ATL Pet Care Partners and BLU Concierge are not veterinary providers.
- The platform is not an emergency service.
- You must provide current veterinarian and emergency-contact information.
- In a suspected emergency, ATL Pet Care Partners may attempt to contact you, your emergency contact, and your veterinarian.
- When immediate action appears reasonably necessary to protect the animal, ATL Pet Care Partners may seek veterinary assistance consistent with your signed authorization and applicable law.
- You remain financially responsible for authorized or reasonably necessary veterinary expenses unless otherwise agreed in writing.
No provision of these Terms promises a specific medical outcome.
12. BLU Concierge limitations
- BLU may assist with bookings, service coordination, reminders, account support, general pet-care education, and routing.
- BLU does not replace a veterinarian, attorney, emergency responder, licensed medical professional, or human judgment.
- BLU may produce incomplete or incorrect information.
- Confirm material medical, safety, legal, financial, or emergency decisions with qualified professionals.
- ATL Pet Care Partners may escalate conversations to a human representative.
13. Service availability and modifications
Services depend on provider availability, geography, safety, weather, emergencies, transportation conditions, and operational capacity. ATL Pet Care Partners may reschedule, substitute an appropriate provider, modify, suspend, or decline service when reasonably necessary. Material changes will be communicated as soon as reasonably practical.
14. Customer conduct
The following are prohibited:
- Fraud, misrepresentation, or unauthorized account access
- Harassment, threats, or abusive communications
- Unsafe conditions or animal cruelty
- Illegal activity
- Interference with the platform or care providers
ATL Pet Care Partners may restrict or terminate access for violations.
15. Communications and SMS
- You may receive account, booking, service, and Concierge communications.
- SMS requires separate voluntary consent where applicable.
- Consent to SMS is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
See our Privacy Policy and SMS Terms for the full messaging program disclosures.
16. Intellectual property
ATL Pet Care Partners brand assets, platform content, BLU Concierge, software, workflows, documentation, visual assets, and proprietary processes are the property of ATL Pet Care Partners or its licensors. You may not copy, redistribute, or reverse-engineer them except as expressly permitted. Nothing in this section restricts rights that cannot legally be waived.
17. Disclaimers and limitation of liability
Services are provided with reasonable professional care. To the maximum extent permitted by law, ATL Pet Care Partners is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing here purports to disclaim gross negligence, willful misconduct, or fraud. ATL Pet Care Partners does not guarantee uninterrupted platform access, specific provider performance, medical outcomes, or absolute safety.
18. Suspension and termination
ATL Pet Care Partners may suspend or terminate service or an account for reasons including:
- Safety concerns
- Policy violations
- Unpaid balances
- Fraud or abuse
- Repeated inaccurate information
- Provider risk
- Illegal activity
Obligations already incurred may survive termination.
19. Governing law and disputes
These Terms are governed by the laws of the State of Georgia. Disputes will be resolved in the state or federal courts located in Fulton County, Georgia, unless otherwise required by applicable law. Before escalating a dispute, please give us a reasonable opportunity to resolve it by contacting concierge@atlpetcarepartners.com. Nothing in this section waives any customer right that cannot be waived under applicable law.
20. Policy changes and contact
- These Terms may be updated from time to time.
- Material changes will be communicated where required.
- The effective or last-updated date is shown at the top of this page.
- Contact: concierge@atlpetcarepartners.com.