1. Individual services
- Cancel 6 or more hours before the scheduled start: choose a full refund or full credit under the eligible-service terms.
- Cancel less than 6 hours before the scheduled start: 50% refund under the eligible-service terms.
- The calendar-day label alone does not change the elapsed-notice rule.
- Your accepted quote's cancellation terms, and any valid better existing terms, govern your booking.
2. Meet & Greets
Meet & Greet deposits are refundable up to 6 hours before the appointment. If we cannot match a suitable specialist within 14 days, the deposit is refunded in full.
3. PawPass memberships
- 7-day cooling-off refund from your first activation if no services have been consumed.
- Monthly plans: cancel anytime; you retain benefits through the current billing period.
- Annual-plan refund language applies only to valid legacy annual contracts; no new annual plan is offered here.
- Proposed new plans are not open for enrollment. Full renewal, cancellation and delivery-remedy terms must be disclosed before enrollment.
4. Service quality issues
Begun, partially delivered and service-quality cases receive individual review against the accepted quote, evidence and applicable existing rights. A remedy may include correction, credit or refund where warranted; this policy does not invent an automatic outcome.
5. Chargebacks and disputes
We ask that you contact BLU Concierge before initiating a chargeback. Unresolved disputes may result in service suspension pending resolution.
6. How refunds are issued
Refunds are returned to the original payment method through Stripe. Bank processing times typically add 5–10 business days.
7. Contact
Refund requests: concierge@atlpetcarepartners.com.