1. Program description
ATL Pet Care Partners uses text messages to coordinate care — booking confirmations, visit updates, arrival notifications, schedule changes, and BLU Concierge follow-ups. Messages are transactional and directly related to your account activity.
2. Consent
By providing your mobile number and enrolling in SMS during signup, booking, or from your account communication preferences, you agree to receive text messages from ATL Pet Care Partners at that number. Consent is not a condition of purchase.
3. Message frequency
Message frequency varies based on your bookings and account activity. Most members receive a handful of messages per week during active service periods.
4. Message & data rates
Message and data rates may apply, depending on your mobile carrier and plan. ATL Pet Care Partners does not charge for SMS itself.
5. Opt-out (STOP) and help (HELP)
Text STOP at any time to unsubscribe from ATL Pet Care Partners SMS. You will receive a final confirmation and no further messages will be sent to that number. Text START or UNSTOP to resume messages. Text HELP for assistance; our standard HELP reply is:
ATL Pet Care Partners: For assistance, email concierge@atlpetcarepartners.com. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or START to resume messages.
STOP suppressions are honored by our SMS provider (Twilio Advanced Opt-Out) and cannot be bypassed by the application. Once a number opts out, we will not send further transactional or promotional SMS to that number until you re-opt-in.
6. Supported carriers
Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.
7. Privacy
Your mobile number and consent state are handled per our Privacy Policy. We do not sell mobile numbers or share them with third parties for their own marketing.
8. Contact
Questions about the SMS program: concierge@atlpetcarepartners.com.