How it works

Four steps from first messageto coordinated care.

Concierge-led pet care means you don't have to project-manage your pet's schedule. We do that for you — starting the moment you send BLU a message.

The journey

From first message to ongoing care

01
Tell BLU about your pet
Share your pet's personality, routine and what you're looking for. No account required to start the conversation.
02
Your Concierge follows up
A real human on our Concierge team reviews your request, confirms coverage, and recommends the right starting service.
03
Meet & Greet
You meet the Care Specialist matched to your pet in your home. We walk through routines, access notes, feeding and emergency contacts.
04
Ongoing coordinated care
Your Concierge stays with you across every visit — coordinating scheduling, updates, and any adjustments as life changes.

What stays true

Your Concierge — not a rotating support queue.

Notes, preferences, and updates carry from visit to visit.

Care Specialists and Certified Partners we've screened ourselves.

We recommend what fits your pet and household — and say so when something doesn't.

Concierge is standing by

Tell your Concierge about your pet in one short message. We'll follow up personally — no accounts, no pressure.