Our standards
Every detail, considered.
What we hold ourselves to
Six standards for every visit
Reviewed before assignment
Applicants move through human review. The specific qualifications, fit and current evidence required for an assignment must be confirmed before care is booked.
Meet & Greet before service
We require a Meet & Greet before recurring care so routines, access notes, feeding and emergency contacts are documented — not assumed.
Familiar care, when available
We try to rebook professionals you prefer so routines can build, subject to their availability and current scope. A preference never guarantees the same person.
Safety before convenience
When something feels off — weather, health, access — we pause and re-coordinate rather than push forward.
Emergencies go to a veterinarian first
For a medical emergency, contact your veterinarian or an emergency animal hospital right away. Our human support team handles care-related urgent issues; BLU is an AI and never diagnoses.
Help when plans change
Ask BLU or our human support team about changes. People handle qualifications, safety, billing and exceptions, and you see a clear total before anything is confirmed.
Trust & transparency
Where our standards are documented
Our Trust Center houses the specific policies behind these standards — including how we handle your data, cancellations, refunds and communications. When we can back a claim with documentation, that's where you'll find it.
Care around your life
More room for what matters.
Share their routine. We’ll review the care you have in mind.