Our standards
The standard we hold ourselves to —every visit, every time.
What we hold ourselves to
Six standards for every visit
Vetted, onboarded professionals
Every Care Specialist and Certified Partner is screened, interviewed and onboarded by our team before they are matched with any pet family.
Meet & Greet before service
We require a Meet & Greet before recurring care so routines, access notes, feeding and emergency contacts are documented — not assumed.
Consistent care team
We work to match the same Care Specialist to the same pet over time so trust and routine can build visit after visit.
Safety before convenience
When something feels off — weather, health, access — we pause and re-coordinate rather than push forward.
Emergencies escalate immediately
Urgent situations are routed to your Concierge, and medical emergencies to licensed veterinary professionals. BLU never diagnoses.
Concierge follow-through
Your Concierge stays with your account across visits, coordinates changes, and follows up when something needs attention.
Trust & transparency
Where our standards are documented
Our Trust Center houses the specific policies behind these standards — including how we handle your data, cancellations, refunds and communications. When we can back a claim with documentation, that's where you'll find it.